Terms & Conditions

Last Updated: 20.09.2025

1. Scope

These Terms and Conditions apply to all contracts concluded via the website www.theresabrandauer.com between the customer and:

Theresa Brandauer
Sole Proprietorship
Birkengasse 10
2700 Wiener Neustadt
Austria, EU
Email: brandauert5@gmail.com

By using this website or placing an order, you agree to these Terms and Conditions.

2. Services Provided

We operate an online shop offering products and services. Orders are fulfilled either directly by us or via third-party providers (e.g. Printful for production and shipping).

3. Conclusion of Contract

  • By placing an order in the online shop, you make a binding offer to purchase.

  • The contract is concluded when we confirm your order via email.

  • We reserve the right to refuse orders in justified cases.

4. Prices and Payment

  • All prices shown on the website include applicable VAT (if relevant) and are stated in Euros unless otherwise specified.

  • Accepted payment methods:

    • Credit card (via Stripe, Apple Pay, Google Pay)

    • PayPal

    • Klarna (Sofort, invoice, or other supported options)

    • Bank transfer

  • Payment must be made immediately upon order, unless otherwise agreed.

5. Shipping and Delivery

  • Orders are processed and shipped by Printful or other service providers.

  • Delivery times depend on product availability, shipping method, and destination. Estimated delivery dates are provided during checkout.

  • Shipping costs are displayed before finalizing the order.

6. Right of Withdrawal (EU Customers)

Consumers within the EU have the right to withdraw from a purchase within 14 days without giving any reason.

The withdrawal period is 14 days from the day you receive the goods. To exercise your right, you must notify us (email: brandauert5@gmail.com) with a clear statement of withdrawal.

Exclusions: The right of withdrawal does not apply to:

  • Customized or personalized products

  • Digital goods already downloaded/accessed

If you withdraw, payments made will be refunded (excluding return shipping costs) within 14 days of receiving the returned goods.

7. Returns

  • Customers are responsible for the cost of returning items, unless the product was defective or incorrectly delivered.

  • Products must be returned unused and in original packaging.

8. Warranty and Liability

  • Legal warranty rights apply. If goods are defective, you are entitled to repair, replacement, or refund as provided by law.

  • We are not liable for slight negligence, indirect damages, or loss of profit.

  • Liability for third-party services (e.g. Printful, payment providers, shipping companies) is excluded, except in cases of intent or gross negligence.

9. User Accounts

  • Customers may register for an account. You are responsible for keeping your login data confidential.

  • We reserve the right to suspend or terminate accounts in case of misuse or violation of these Terms.

10. Intellectual Property

All content on this website (texts, images, designs, logos) is protected by copyright and may not be used without prior written permission.

11. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by Austrian law, excluding conflict of law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG).

  • For consumers, mandatory provisions of their country of residence remain unaffected.

  • Place of jurisdiction: Wiener Neustadt, Austria, if legally permissible.

12. Final Provisions

  • Should any provision of these Terms be invalid, the remainder remains unaffected.

  • We reserve the right to amend these Terms. The version valid at the time of order shall apply.